REFUND AND RETURNS POLICY FOR PORTSALIZ

At PORTSALIZ, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund policy.

Eligibility for Returns and Refunds

  1. Time Frame: You can return items within 30 days from the date of receipt for a full refund or exchange.

  2. Condition of Items: To qualify for a return, the product must be unused, in its original packaging, and in the same condition as it was when received. Items that have been opened, used, or damaged by the customer are not eligible for return.

  3. Non-returnable Items: Certain items, including personalized products, digital downloads, and gift cards, are not eligible for return or refund.

How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Email us at info@portsaliz.com or call (724) 267-4114 to request a return authorization. Provide your order number and reason for the return.

  2. Return Shipping: Return shipping costs are the responsibility of the customer, unless the product is defective or damaged. We recommend using a trackable shipping service to return items, as we cannot guarantee that we will receive your returned item.

  3. Refund Process: Once your return is received and inspected, we will notify you of the status of your refund. If approved, a refund will be issued to your original method of payment within 7-10 business days. You will be notified once the refund has been processed.

Exchanges

We offer exchanges for the same product or similar products of equal value. To exchange an item, please return it and place a new order for the desired item.

Damaged or Defective Items

If you receive an item that is defective or damaged, please contact us immediately. We will offer a full refund or replacement at no additional charge. Please provide photos of the damage or defect when contacting us for quicker processing.

Sale Items

Items purchased on sale are eligible for a return or exchange only for store credit or exchange with another product of equal value.

EFFECTIVE DATE: December 9, 2024